Call or text Clive
Cancellation and refund policy
Last updated:
[date the site goes live]
Plain English. This policy doesn't affect your legal rights.
Your 14-day right to cancel
•
You can cancel within 14 days of first agreeing lessons with Clive. You don't need to give a reason.
•
If you ask for lessons to start within those 14 days, you pay for any lessons you've already had. Anything you've paid for lessons that haven't happened yet comes back to you.
•
To cancel, tell Clive by WhatsApp, text or email. You can use the form at the bottom of this page, but you don't have to.
•
This right is for cancelling your lessons altogether. Moving or cancelling a single lesson needs notice, as below.
Single lessons
•
Please give at least
[notice period, to confirm]
notice to cancel or move a lesson. With less notice, or if you miss it, the full lesson fee is due.
•
If Clive has to cancel or move a lesson, because of illness, a breakdown, a test, a holiday, unsafe weather or traffic, you won't be charged and he'll rearrange.
10 hour blocks
•
Hours on a block are used one 2 hour lesson at a time.
•
If you stop lessons after the 14 days,
[refund terms for unused hours, to confirm with Clive]
.
•
If Clive can't carry on teaching you, you get back the full cost of any unused hours.
How refunds are paid
•
Within 14 days of you cancelling, by bank transfer.
Questions
Cancellation form
You can use this form, but you don't have to. A message or email saying you want to cancel is enough.
